Versa short battery life....

[Fredgarneau]

I have received my Versa Thursday and after 2 hours of charging it. The battery got drained within 6 hours. I have charge it on a PC. last night, slept with the watch to wake up to see my watch is down to 0%. Any other user having this problem? Should I waiy for an update to correct that or its a harware problem. Thank you for your answers.

Moderator edit: title for clarity 

[billandrewsjr]

I'm using 30% a day.  Is that normal?

[Tashaxx]

Just thought I would update...

my versa with battery issues was loosing about 10% battery every hour.

I have exchanged it for a new one which seems to be loosing 10% over 7hrs...so about 30% a day...meaning it should last around 3 days...not the 4 advertised but much better than the 10hrs I was getting with the first versa!!

[billandrewsjr]

So based on your experience, it looks like I have a Versa from the “good” batch?

Sent from my iPhone

[LucyAP]

Thanks for your reply @lfm710! Great to hear that you you were able to exchange your Versa. And, I'm sorry if there was any misunderstanding. However, I'm happy to hear that you are now back on track.

Catch you later! 

[PAoki]

Same issue. Came here looking for a fix. My watch is charged overnight in a wall socket with original charger. Put on wrist at 5:30am, is dead by 4pm. First time out of box, the charge lasted for 2.5 days, but now is not lasting 12 hours. I have turned off all helpful apps (which I bought the watch for), such as heart beat and text notifications-- no help at all. 

[PAoki]

The problem with all of the helpful info in your post is that 

These are the things I bought the watch for!!  I want to actually use these apps and not have a watchface that does not display the info I need, etc. 

[CW11]

I actually got 3 full days on 4th charge. Will see what happens on next
one. Fitbit says that normal .

[pif130]

@LucyAP you've helped me out in the past with some questions about my pre-order so thought I'd hit you up again when I saw your response. 

I'm on my second Versa. I returned my first one last Friday because the battery life was under 2 days. I bought a new one from Best Buy hoping it would work. After 41 hours, I'm at 48% battery life. So while better, definitely not getting to 4+ days. I've charged using a UL wall charger. I have it on dimmest setting. I've basically turned off every single feature that makes this a smart watch. Then last night it missed 2 hours or sleep tracking. I'm at my wit's end with this. What should my next steps be. My Charge 2 was always perfect. 

[CW11]

I agree. Item sold us all, is not what was delivered. I hate to say this
but, Apple for example wouldn't treat customers this way. I spent
good money for a barely functioning watch , can you spell suckers ...CW11

[Ange6]

I agree totally @CW11 & @PAoki that is exactly how I feel ,the battery should last with all features activated after all that is what is marketed & why we purchased a Versa.

I have finally received notification from fitbit that my replacement watch has been dispatched. I am very much hoping that this watch will be a upgraded Versa with the obvious battery issue that they have with the launch stock resolved. 

I will keep you posted.

[blu-steel]

Most of the the issues are with using clock faces that are not made by fitbit. 

[Ange6]

I had standard clock face, all day sync deactivated & no apps & the battery still did not last longer than 15 hours even if I did not sync it to the app at all. 

[CW11]

Which face? CW11

Sent from my iPhone

[singlearrow]

Hi All,

I received my replacement Versa 5 days ago. I am pleased to report that the device lasted for over 100 hours on a full charge, with a daily use of Deezer and Exercise functions for 30min-1hr on each of the 4 days. There  was an average drain of 1% per hour over the period. This is a big improvement on the original Versa which had an average hourly drain of 3.5%.

So far so good, here's hoping the replacement continues to perform as well as it has from now on... Thanks Fitbit for sending on my replacement device, much appreciated.

[LucyAP]

Hi @pif130! Thanks for the tag and for sharing your experience. Upon checking with Support you have a case with them. The best will be to update your case if you continue experiencing an inconvenience. Please let Support know that this issue continues. I'm sure that they can check this further for you.

In the meantime, try using you watch until the battery is completely depleted. After that you can try a different charging method, like a working USB port from your computer and remember to leave your Versa charging for at least 2 hours.

Regarding your sleep, make sure to restart your Versa as suggested in the help article How do I restart my Fitbit device? 

Keep me posted with the outcome! 🙂 

[pif130]

@LucyAP Yesterday afternoon I did a "factory reset" of my Versa. I then charged it to 100 and let it sit a bit longer. I took the watch off the charger at 7pm last night. As of 10:46am I'm at 93%! I have all day sync and text/call notifications on today. I don't want to jinx anything, but it is looking like the factory reset may have worked. *Fingers crossed*

[LucyAP]

Thanks for the update @pif130! Great! 🙂 I'll keep my fingers cross too! Please keep me updated on how it goes after this restart. 😉 

See you around!

[SunsetRunner]

I got my versa 3 days ago and has been on in charge everyday. From the looks if it I got a bad one. The battery is averaging 12 hours. I went to sleep on 100% woke up 7 hours later to 20%. Everything I can deactivate has been done.

Back to the store I go.

[SunsetRunner]

Is fitbit planning on doing anything about the battery issues with the
Versa??

[DoctorWkt]

Another data point. I charged my Versa for two hours and put it back on my wrist on Fri 4th May at 3:30pm. It's now Thursday 9am and I'm down to 30% so I should hit six day on a single charge. I look at the watch face and/or check a few things about three or four times a day, and I sync it at least once a day.