I´ve been using my Fitbit Versa SE for a week, battery life is awful. I read the community forums and tried to solve this issue applying several suggestions found on them, but none was helpful.
Here is my report:
1st day: After initial set up and configuration, with about 2 hours of charging on the morning, my watch lasted less of 24 hours, it died while sleeping. Stock set up: "Light" watchface created by Fitbit, notifications on, always connected on, auto screen brightness on, heartbeat on, no alarms, quick view on, etc., Normal use: didn´t play with it too much, few notifications from mail and whatsapp, no workout just walking (+10,000 steps)
2nd day: Changed to "Layers" watchface also created by Fitbit, kept the stock set up from the first day and normal use. Discovered that gps connected was on for running and biking apps and, despite I turned it off on the watch, it returned to on few seconds after... I had to turn it off trough the Fitbit app. Started to measure battery consumption after charging and gotten an almost perfect rate of 4% per hour, so knowing that the normal rate should be 1% per hour, to last 4 days (as claimed by Fitbit), I realized that my Versa would last just for one day and yes, it died next day in the morning.
3rd day: Charged the watch for more than two hours on morning, did a soft reset (pushing left and bottom right buttons) kept stock settings described before, normal use. The same thing, got a 4% per hour battery consumption rate, the watch died on the next morning.
4th day: Charged the watch for more than two hours, did a factory reset, kept the same configuration and had the same normal use. The same thing, got a 4% per hour battery consumption rate, the watch died on the next morning.
5th and 6th days: Charged the watch for more than two hours, minimized set up: returned to Light" watchface created by Fitbit, notifications off, always connected off, auto screen brightness low, heartbeat off, no alarms, quick view off,...just like my 80´s Casio watch and had normal use as well. Surprisingly, the battery consumption rate was +5% per hour rate!!. Simply weird and unacceptable.
7th day: I´m tired and dissapointed and ready to post my report and contact Fitbit support for a replacemente or a refund.
Listen Fitbit staff, I like your devices, I've had a Charge 2 for more than a year and i´m very pleased with it, i think that none device or app is indispensable for getting fit and keeping healthy but it's true that are very useful to track your health parameters/progress and stay motivated to reach your goals. I lost 13 kg in about five months last year thanks to my nutritionist, my discipline and my healthy metabolism, but Fibit also played a little but important role here.
I´m from Mexico and bought the Fitbit Versa on Best Buy Mexico, I want my guarantee replacement or money back from them but dont know exactly whats the procedure to claim it. That's why I'm reporting this issue, I want to be fair and transparent to get your support and to claim for my guarantee. I'm able to give you any other info that you want, if necessary.
Thank you very much.
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