Versa short battery life....

[Fredgarneau]

I have received my Versa Thursday and after 2 hours of charging it. The battery got drained within 6 hours. I have charge it on a PC. last night, slept with the watch to wake up to see my watch is down to 0%. Any other user having this problem? Should I waiy for an update to correct that or its a harware problem. Thank you for your answers.

Moderator edit: title for clarity 

[Ange6]

Im sad to say but its time to say goodbye to fitbit - the Versa is a dud - I am returning my second Versa - which just dies with half battery life & is now totally unresponsive & FITBIT wont even pay for the postage. 

We have always been a fitbit family with multiple devices between us but with such disappointing customer service & product perfomance its time to move on.

[Polonius75]

They're absolute tosh....mine barely lasts 6 hours before it is dead.

I've emailed support as I bought mine in the UK but live in Australia, so not very confident of a favourable outcome.

My display has whited out too.

The customer service better make up for the technology, otherwise I'm off back to Garmin and will beschmirch Fitbits reputation to everyone I can...

[Ange6]

No it’s a dud. Fitbit should recall them. For me the issue is compounded by poor customer service. I would recommend purchasing from JB Hifi or Harvey Norman (I am in Australia) because they understand customer service / impact & if anything goes wrong they will replace immediately. My discussions with fit bit have been going on for weeks with no satisfactory resolution. Poor form from a supposedly market leader. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well.

I appreciate your participation in the Forums and for letting us know you're still experiencing these issues related to your Versa. At this moment I would like to gather some information from you about the exact troubleshooting steps you have tried so far so we can determine what we should do next.

If you have already contacted our Support Team, my best recommendation is to keep working with them as they will have more options to share with you. For those who haven't contacted our Support Team, I'll be waiting to hear form you.

Thanks for your patience and understanding, I hope you have a great day.

[RoRo1234]

What other trouble shooting can you do? The battery is not lasting. I have to charge it every single night. It doesn't even last through my 8 hour shift. So I am at work no watch after about 6 hours. It's not like I am playing games like on a phone. I will have to return this sad to say if something cant' be done. I have the Versa Special Edition and it's not work the $300 I paid. Sad and disappointed

[Mariannek80]

Call customer service. I did they will have you so a battery drain test. I recieved a replacement so far good.

[Jac68]

Message fit bit by email and direct message on twitter. The exact same
happened.tp me ant the Twitter team watched it from fully charged to
complete discharge and sent me out a new watch ( only watch no straps).

[RoRo1234]

Ok they just sent me a email saying they started a ticket....Fingers crossed

[AndreaFitbit]

@RoRo1234, you can try the steps from help article Can I improve my Fitbit device's battery life?.

I also created a case on your behalf and a Customer support representative will contact you soon. Please check your email.

Thank you for sharing your experience with us @Mariannek80 and @Jac68! 

Keep on visiting the forums. 

[RoRo1234]

Thank you so much!!!

[GAGurl60]

I'm seriously done with trouble shooting. At this point I'm about done
with Fit Bit.

This watch does not perform as marketed. You basically have to turn off
everything to keep the battery long enough to get thru the day.

This device should be fixed and replaced without all these people having to jump thru Fitbit hoops.

My 3rd FitBit and probably last.

Respectfully,

Teri Massey

Moderator Edit: Format.

[MarcoGFitbit]

Hello @RoRo1234 and @GAGurl60, I hope you're doing well, it's nice to see you again. 

@RoRo1234, I appreciate you have come back and let me know you found @AndreaFitbit's instructions useful, I'm very glad. 

@GAGurl60, thanks for sharing your experience with us and for letting us know you've already tried all suggestions and troubleshooting steps listed on this thread. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Jac68]

Up to Wednesday 31st of October I was happy with the replacement I got in
July even thought it had gone from 4.5 days to 3.5. On the 31st it only
lasted 28 hours so I got in touch with Fitbit support and they did a test
and now another replacement is on the way. At this stage I think a full
refund should be offered as the Versa must be faulty.

[Ange6]

Totally agree , the Versa has technical issues & fitbit should just admit there is an fault & recall them. I am waiting for a refund for my second Versa which fitbit will not discuss until they receive the faulty one , I have lost confidence in receiving a replacement that functions as per the specification. Sadly it is time for me to move on from fitbit.

[RoRo1234]

Hey I received my replacement first of the week. Let’s see how it goes🤗

Sent from my iPhone

[Jac68]

They wouldn't even entertain a refund for me.

[WileyMan]

There are a number of things that can be done to maximize Lithium-Ion battery life. Here are a few:

• Never charge overnight. Too much heat is the enemy of long-term battery performance
• Never let your battery get below 25%
• Never charge your battery beyond 85%
• Don’t use third party charging cords. They may be cheaper, but their charging parameters may not be right for the device. OEM cords perform optimally for the device

If you want to read more on the subject, check out these expert articles:

https://batteryuniversity.com/index.php/learn/article/charging_lithium_ion_batteries 

https://smartphones.gadgethacks.com/how-to/youre-doing-wrong-3-bad-habits-are-ruining-your-phones-ba...

Happy Stepping!

[Jac68]

I don't charge over night, I don't let my battery go lower than 25% and I
only ever use the Versa charger that came with it. The Versa is faulty and
now in my third one since April 30th 2018.

[Ange6]

I have finally received notification that my refund request is being processed after multiple attempts to send me a third replacement  Versa which I could just not accept.

In my opinion if you have had three faulty Versa's its time for a refund.

Now its time to decide what I am going to replace the Versa with - any suggestions?

[Nifty-fifty12]

Hi I am also having battery problems with my versa it’s lasting just over a day I’ve emailed Fitbit anyone else had an outcome with this problem yet?