05-18-2018 16:51 - last edited on 05-23-2018 09:08 by AlvaroFitbit
05-18-2018 16:51 - last edited on 05-23-2018 09:08 by AlvaroFitbit
Anyone else having this problem. When I had the charge 2 it just left the space and time period blank but with versa its skewing my stats by saying my heart is 150+ when I'm not even wearing it. And also giving me sleep stats when I didn't have it on
Moderator edit: updated subject for clarity
05-23-2018 09:27 - edited 05-23-2018 09:28
05-23-2018 09:27 - edited 05-23-2018 09:28
@Caleb42 Welcome! Thanks for being part of our Community! This is odd but the first thing I suggest you do is turning the heart rate off on the Versa settings, sync your Versa and then use the Auto setting and sync again. You may also want to restart your Versa by doing the following:
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07-11-2018 02:08
07-11-2018 02:08
I've done all of that and lost a week of exercise because the 10 app completely stopped working. Now I have the app back but it does not log heart rate, though it is clearly visible on my Versa special edition, the app says "turn heart rate on." I've had four different Fitbits over the years and this is by far the worst, in the two weeks that I've had it, I have managed to log maybe three days of exercise and now, no heart rate, as I've said, I can see it on the Versa, but the app says that it is not there, turning it on and off, resetting to factory settings, removing and reinstalling the app, etc., makes no difference, the app says "turn on heart monitor" when it is on.