Versa shows Fitbit logo only

[nay03]

I have over the last two days attempted the steps to reset my versa since it started only flashing the fitbit logo. I have placed it on the charger for over two hours after attempting the reset. But due the fact I can not get past the blinking logo it has been unsuccessful. It has been unsuccessful even being precise with the steps as stated in all directions. I had this for a little over 18 months now and this is the first time this type of issue has happen with any fitbit product that I have owned. I am wondering if there is any other way to fix my fitbit versa. This is a very frustrating situation for as I use this on a daily basis for multiple things in my life. I hope to hear back from some one soon on my options. 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @nay03, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa shows the Fitbit logo only. I totally understand how you feel about this and I appreciate your time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps listed below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, advise the customer to use the normal out of the box process of updating the firmware (See How do I update my Fitbit device?)
6. Set up your watch from scratch and see if the issue gets fixed

Keep me posted on the outcome.

[nay03]

Sir,

I have done multiple factory restarts on my Fitbit versa and not have be successful on getting my Fitbit back to complete functionality. The issues that have come up over and over again are no vibration sensation no matter what the setting is, not touchscreen capabilities, and not able to finish complete set up due to the touchscreen issue. I purchased this in October 2018 and as I said in my previous post I was very happy with your products till now. If you can please provide me with any more assistance with this matter it would greatly be appreciated. Thank you for your time and consideration in this matter.

Nathan Porter