Versa shows Fitbit logo only

[Winterlexi1_0]

My Fitbit Versa has faced this problem recently where it has been stuck on the Fitbit Logo. It will show the logo for 5 seconds (I counted) before turning to a black screen. 

I have attempted a hard reset (x2) and I am unsure if it works. Because, you have to take off your finger off the top right button and wait for a vibration but because the logo turns on every 5 seconds it’s hard to know if it works at all. 

I really hope it’s not just me who’s had this problem and I hope I can get answers soon. 

Moderator Edit: Clarified subject

[Winterlexi1_0]

So for a long while my Fitbit Versa has been working perfectly. But recently it didn’t track my heart rate, and now a more recent problem is that it’s stuck on the Fitbit logo. It will come up every 5 seconds before returning to a black screen. 

I have tried hard reset, however it doesn’t work as you are required to see the logo before taking your finger off the top right button and wait for a vibration. But it seems to ignore my attempts of a hard reset. 

Does anyone else face this problem? 

[RicardoFitbit]

Hi @Winterlexi1_0, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[Winterlexi1_0]

So I’ve tried what the support team has recommended but it still doesn’t work. It won’t connect to my phone and like I said, restarting it is hard because you are needed to see the logo but my problem is that the logo pops up every 5 seconds. 

[RicardoFitbit]

Thanks for your update @Winterlexi1_0.

Unfortunately, I do not have access to the information our Customer Support team provided to you so we can move forward. That said, please keep in touch with them if further assistance is still needed.

I'll be around if you need anything else. 

[Elliemay]

I have the exact same issue

The logo flashes for five seconds before disappearing and then reappearing after about fifteen seconds

I have tried everything I can think of to solve this problem. 

After my Fitbit app was not recognizing my Versa smartwatch (despite it being charged and nearby) I made my app forget the device only for it to fail to find and connect to my watch again. My Fitbit device has never been this unresponsive before and I am still clueless as to how to fix it. 

[RicardoFitbit]

Hello @Elliemay, it's nice to see you again participating here in the Community Forums!

Thanks for your post and for trying some troubleshooting steps, I understand how frustrating this matter can be for you. To move forward, can you please let me know which troubleshooting steps you already tried? This way I'll be able to provide you information to get you back on track as soon as possible.

Looking forward to your reply.