help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa shows Inaccurate HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-24-2019 12:55 - last edited on ‎06-25-2019 10:25 by Fitbit Moderator

‎06-24-2019 12:55 - last edited on ‎06-25-2019 10:25 by Fitbit Moderator

For about a week now my Versa has shown my heart in 160 or more range while I am at rest (even during my sleep!).

From that my calories, active minutes and not accurate. I have restarted it, put it on the charger, or kept it off for a while but nothing has worked.

Has anyone else experienced this? Any solutions?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-25-2019 10:24

‎06-25-2019 10:24

@Krudolph22 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your heart rate accurately. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please check out and follow the the workarounds that are listed in this help article. This article contains the restart process but you can skip it since you already tried it. After this, monitor the heart rate behavior of your Fitbit Versa and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes