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Versa shows incorrect time

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‎07-12-2019 11:00 - last edited on ‎07-14-2019 12:04 by Fitbit Moderator

‎07-12-2019 11:00 - last edited on ‎07-14-2019 12:04 by Fitbit Moderator

Yesterday my Versa went dead! I charged it over the night and when I went to use it the time is not right and I can’t get it to do anything!

 

 

Moderator edit: updated subject for clarity

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‎07-14-2019 12:12 - last edited on ‎01-23-2025 09:52 by Fitbit Moderator

‎07-14-2019 12:12 - last edited on ‎01-23-2025 09:52 by Fitbit Moderator

@Hoos1969, welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your Versa showing the incorrect time. You will need to sync it so it gets the time updated from your phone. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Regarding "I can’t get it to do anything" could you elaborate on this so I can better assist you although the restart should help in most situations.

Let me know how it goes.

Alvaro | Community Moderator

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‎07-14-2019 12:50

In response to AlvaroFitbit

‎07-14-2019 12:50

The same thing happened to me the first time my clock was wrong I corrected it somehow then a day later it did it again I restarted,did the bluetooth thing still nothing a few days later so I uninstalled & now I cant even install my fitbit I've now been told that my phone isn't compatible I can understand that but even my tablet that I've had for atleast 3 years isn't compatible either I'm finding it hard to understand Smiley Frustrated my old phone was soney xa1 & my phone useing now is a Samsung a50 

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