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Versa shows incorrect time

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‎10-21-2019 12:31 - last edited on ‎10-22-2019 05:20 by Fitbit Moderator

‎10-21-2019 12:31 - last edited on ‎10-22-2019 05:20 by Fitbit Moderator

My Fitbit versa is showing the incorrect time when I've woken up this morning. My versa will not sync to my phone (Huawei p20 pro). I have checked my time settings and it is set to my correct time zone and not automatic. I have uninstalled and reinstalled the Fitbit app and restarted my phone and Fitbit with no success.

 

 

Moderator edit: updated subject for clarity

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‎10-22-2019 05:19

‎10-22-2019 05:19

@BBrown99 it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's not showing the correct time and will not sync to your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎10-23-2019 06:13

In response to JuanJoFitbit

‎10-23-2019 06:13

Nothing fixed the issue and after contacting the company I purchased my device from Fitbit are providing a free replacement.
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