Versa shutting down continuously

[tlucadouwells]

My Versa keeps on turning off by itself and is unresponsive until i connect it to its charger. Is anyone aware on how I can turn it on without the charger? It’s also not flat as this happens multiple times and it comes up with over 40% charge each time

[JuanJoFitbit]

@tlucadouwells, welcome to our Fitbit Community! i'm happy to assist you with your Fitbit Versa since it turns off by itself and became unresponsive unless you put it on the charger.

If you haven't done so, please restart your Versa manually as described in this help article. After this, charge your watch for 2-3 hours. Finally, monitor your Versa during the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.

[tlucadouwells]

My Versa lasted about a day before it began shutting down again. Could this be a battery problem?

[JuanJoFitbit]

@tlucadouwells, I'm sorry for the late response. However, I appreciate your effort in trying to get this issue resolved.

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their last email and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.