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Versa sleep tracker not working

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‎10-11-2020 22:03 - edited ‎10-11-2020 22:05

‎10-11-2020 22:03 - edited ‎10-11-2020 22:05

My Versa works fine apart from the sleep tracker hasn’t tracked my sleep since June   ( Iv tried syncing, Bluetooth, settings on www. Fitbit , Fitbit app ect 

Iv even got premium and it’s still not tracking , I haven’t got my receipt now either 😞 

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‎10-12-2020 09:55 - edited ‎10-12-2020 09:56

‎10-12-2020 09:55 - edited ‎10-12-2020 09:56

Hi @Spuds666, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped tracking your sleep. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your watch and see if it tracks your sleep data properly.

 

Regarding the receipt, is it for your Fitbit device purchase or the Premium service?

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-12-2020 21:35

In response to JuanJoFitbit

‎10-12-2020 21:35

Hi I reset my versa and it didn’t track my sleep again , I’ll attach a photo , since June !
[Image.jpeg]

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