Versa sleep tracking and unresponsive screen issues

[EarlCarlson]

The day before yesterday, it didn't record my sleep patterns, which is why I bought it in the first place. Then, beginning yesterday morning, it wouldn't even give me the time of day. I get nothing but a blank screen.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @EarlCarlson, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it stopped recording sleep data and now it won't turn on the screen.

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, restart your Versa as described in this help page.

Finally, check out this help article which explains how your Fitbit device tracks your sleep data properly.

Looking forward to your response.

[EarlCarlson]

My daughter helped me get the time working. But I found no information regarding sleep tracking for the Versa 2.

Sent from Mail for Windows 10

[JuanJoFitbit]

Hi @EarlCarlson, thank you for getting back. I'm glad to hear that your daughter managed to get the time working.

Regarding the sleep information, you can find all the information about the sleep feature in this help page.

Let me know if more questions arise.