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Versa steps and heart rate tracking issues

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‎06-23-2021 03:35 - last edited on ‎06-23-2021 10:03 by Fitbit Moderator

‎06-23-2021 03:35 - last edited on ‎06-23-2021 10:03 by Fitbit Moderator

Versa is not syncing steps and heart rate.  Clock is working.  I have shut off , restored, let battery run out, recharged, changed clock faces and still not registering steps.  Do not want to buy a new watch every 2 years.

 

 

Moderator edit: updated subject for clarity

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‎06-23-2021 10:03 - last edited on ‎02-10-2025 11:02 by Fitbit Moderator

‎06-23-2021 10:03 - last edited on ‎02-10-2025 11:02 by Fitbit Moderator

@Tric12 Welcome to our Fitbit Community. I totally understand how you feel about the steps and heart rate tracking issues that your Fitbit Versa has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know if you restarted your watch as described in this help article.

In the meantime, try the troubleshooting steps that are listed in this help article. Finally, monitor your Versa and see if it tracks your steps and heart rate properly.

See you later.

JuanJo | Community Moderator

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