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Versa stopped counting steps

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‎07-01-2019 03:37 - last edited on ‎07-02-2019 06:38 by Fitbit Moderator

‎07-01-2019 03:37 - last edited on ‎07-02-2019 06:38 by Fitbit Moderator

Registers 0 steps for the full day yet the APP on my phone reports my steps accurately.  Just started (not) doing this a couple of days ago.

 

 

Moderator edit: updated subject for clarity

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‎07-02-2019 06:35

‎07-02-2019 06:35

@FoleyM welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not showing your steps tracked.

 

Please restart your Versa as described in this help article. This will refresh your Versa internally. After this, change the clock face to one developed by Fitbit, not a third party clock face and see if your steps show on the watch itself.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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