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Versa stopped counting steps

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‎10-07-2019 10:58 - last edited on ‎10-08-2019 07:16 by Fitbit Moderator

‎10-07-2019 10:58 - last edited on ‎10-08-2019 07:16 by Fitbit Moderator

My versa has stopped counting any steps, ive seen posts regarding not counting correctly but its not counting any steps at all, any ideas anyone?

 

 

Moderator edit: updated subject for clarity

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‎10-07-2019 11:01

‎10-07-2019 11:01

Hi @lizdaisy , are you using a Fitbit Clock Face or a Third Party One? In the last case, change it for a CF developed by Fitbit itself and restart your Versa. If you're using a Fitbit CF, try restarting your Versa several times with the two button method and see if that solves your problem. Keepme posted and regards kuzibri

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‎10-08-2019 07:15

In response to SunsetRunner

‎10-08-2019 07:15

@lizdaisy it's great to see you in our Fitbit Community! Regarding the steps tracking issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Please follow those steps and reply to their email in order to follow up.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any questions arise.

JuanJo | Community Moderator

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