help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped getting text notifications.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2019 10:43 - last edited on ‎09-21-2019 06:33 by Fitbit Moderator

‎09-20-2019 10:43 - last edited on ‎09-21-2019 06:33 by Fitbit Moderator

Prior to the last update, I was receiving all notifications to my Versa (calls, texts and emails).  Now, only call and email notifications will come through.  I chatted and they said it's because my Galaxy S10+ isn't on the list of fully supported devices.  Funny, everything had been working GREAT since May with my phone and my Versa, until the latest update.  Hmmmmmm.  To me, that would indicate a problem with their latest software release.  Not my phone.  All was well with my notifications until I updated!  Annoying.  Please fix the issue, not blame my phone.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-21-2019 06:32

‎09-21-2019 06:32

@keepswimming2 welcome to our Fitbit Community! I'm sorry to hear that your phone stopped receiving text notifications. There are phones that are not in the supported devices list and this is the reason why there are features that won't work properly.

 

I totally understand how frustrating this is for you since this helps us to keep improving.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes