Versa stopped receiving Snapchat notifications

[jessenjacki]

After my Fitbit stopped giving me notifications for Snapchat and other apps, after I did all the shutting off and restarting, I factory reset my watch. Now, I can't get it to update. I've tried all weekend long. Please help.

Moderator edit: updated subject for clarity

[kawaiiko]

Are you paired via Bluetooth? 
also which operating system are you using? iOS/ Android?

[jessenjacki]

I am paired with Bluetooth and I have an android.

[Rich_Laue]

You say that you can not get the update, where you able to do the Add device to re-connect the Versa lite to your fitbit account? The factory reset removed the tracker without telling fitbit and it needs to be setup. 

[JuanJoFitbit]

@jessenjacki, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's not receiving notifications from Snapchat.

In addition to the information that @kawaiiko and @Rich_Laue requested, please let us know what is the brand and model of your Android device.

In the meantime, please try the troubleshooting steps that are listed in this help article. These steps are helpful for the notifications issue.

Keep us posted.

[jessenjacki]

It is reconnected to my phone but the update will not download. All I get is the Fitbit logo on my screen (on the watch and the app)

[JuanJoFitbit]

@jessenjacki, thank you for getting back. Since you mentioned that the update will not download, I'll like you to try the troubleshooting steps described in this help page. After this, check out if the issue gets fixed.

Let me know how it goes.

[jessenjacki]

I've already done all of the troubleshooting multiple times. It still doesn't download the update.

[JuanJoFitbit]

@jessenjacki, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that they provide a solution and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.