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Versa stopped receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2019 08:05 - last edited on ‎12-12-2019 05:59 by Fitbit Moderator

‎12-11-2019 08:05 - last edited on ‎12-12-2019 05:59 by Fitbit Moderator

Not receiving notifications after updating software.

 

 

Moderator edit: updated subject for clarity

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‎12-12-2019 05:58

‎12-12-2019 05:58

@gppandey, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped receiving notifications.

 

I'd like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-12-2019 07:47 - last edited on ‎12-17-2019 09:03 by Fitbit Moderator

In response to JuanJoFitbit

‎12-12-2019 07:47 - last edited on ‎12-17-2019 09:03 by Fitbit Moderator

Mobile is One Plus 5T. No change and still not receiving any notification
as a result of following the steps advised in the email.

 

Thanks for fixing the issue.I started receiving the notifications.

 

 

Moderator edit: merged reply

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‎12-17-2019 09:05

In response to gppandey

‎12-17-2019 09:05

@gppandey, I'm sorry for the late response. However, I'm so glad to hear that your Versa is receiving notifications again. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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