Versa stopped receiving notifications

[Mattywyse]

Hi, 

The last week none of notifications are coming through. I've tried all the tips on the forum but no luck. 

When I go into the notifications a message saying I need to restart my phone keeps coming up!

I've done that several times but still no luck.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Mattywyse, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not receiving notifications. I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. Also, let me know what is the brand and model of your phone.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted! 😀

[HareBall11]

This morning I got my Versa 2 to start receiving notifications by doing the following.
Open your fitbit app and open your account by tapping the icon in the top left. Where it says device tap on Versa 2. In the next screen scroll down to Notifications under General. Then in that screen tap App Notifications. Go through those and choose what apps you want to be notified by. Mine somehow were all turned off.

[JuanJoFitbit]

@HareBall11, I'm sorry for the late response. However, I'm so glad to hear that you managed to get the notifications issue resolved. Thank you for sharing the steps you followed. I'm pretty sure that these steps will help other users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Mattywyse]

Still not working

[Mattywyse]

Hi 

Its saying I need to restart my phone to enable notifications but that won't work. I've tried disabling all and starting again. And made sure the notifications are on on my phone and watch. 

[Swanepoel]

Exact issue here for months already.

Only time it reselves is when I uninstall and reinstall the app. The next day, same issue!! Ridiculous really.

Many other threads with same issue, no permanent solution as yet....