Versa stopped registering my sleep

[Tabbycat1960]

My heart rate isn't being tracked at night for the last few nights. How do I get it to start again. It is switched on in my Fitbit app to work. But is not tracking

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Tabbycat1960, welcome to the Community Forums. I'm sorry to hear that your Versa has stopped tracking your sleep, I'll be glad to help you on this. Thanks for the details provided in your post and for your efforts in trying to solve the issue prior to posting here. 

If you are not receiving sleep stages, I recommend considering the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?