01-20-2021
12:21
- last edited on
01-20-2021
14:38
by
MarreFitbit
01-20-2021
12:21
- last edited on
01-20-2021
14:38
by
MarreFitbit
Suddenly this evening my Versa went black and silent. I've tried recommended troubleshooting:
'Forcing the Versa to respond'
Deleted the Versa from my phone - the first time it seemed to work, I ran the setup routine again, received 4 digit code to enter on my phone, and was ready to connect to wifi. Then it all went black and 'none-responsive' again.
I then deleted the Versa from my phone again, but now there's no response whatsoever (!).
Both iphone and watch are updated to latest versions.
The Versa's battery was 64% when it closed down.
When I put it on the charger, the charger respond by 0% (but when I tried to connect the first time the clock suddenly showed 100%).
Moderator Edit: Clarified subject
01-20-2021 14:41 - edited 01-10-2024 11:33
01-20-2021 14:41 - edited 01-10-2024 11:33
Hello there @alvevih, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.
At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.
I've moved your post to Other Versa Smartwatches for organization purposes.
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