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Versa stopped syncing with phone

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‎06-04-2019 18:27 - last edited on ‎06-12-2019 08:15 by Fitbit Moderator

‎06-04-2019 18:27 - last edited on ‎06-12-2019 08:15 by Fitbit Moderator

For no reason my versa stopped syncing to my mobile, then stopped being an available  Bluetooth device. Also according to the watch the battery is full but according to the app the battery is empty, even before the Bluetooth issue arose. Should I restart the app or will that just cause more issues?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎06-05-2019 03:55

‎06-05-2019 03:55

Hi @Lewatani Id suggest you try working  throughall the suggestions in THIS Help Article on Syncing issues. Please come back if you continue to have problems. What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-11-2019 17:10

In response to NellyG

‎06-11-2019 17:10

Nothing has worked. I have a Samsung s7. It was working fine for about 10 months and sunddenly just stopped

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‎06-11-2019 22:12

In response to Lewatani

‎06-11-2019 22:12

I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-12-2019 08:10 - last edited on ‎08-21-2024 16:20 by Fitbit Moderator

In response to NellyG

‎06-12-2019 08:10 - last edited on ‎08-21-2024 16:20 by Fitbit Moderator

@Lewatani welcome to our Fitbit Community! I'll be glad to assist you with your Fitbit Versa since it stopped syncing with your phone. By the way, thank you for trying the troubleshooting steps that shared my friend @NellyG above.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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