Versa stopped syncing with phone

[JV2626]

The update has caused my Versa to not sync and it can no longer stay connected to my WiFi . I’ve removed it and re-installed it at least 6 times between yesterday and today. If I get lucky eventually the re-install works, but only for a matter of hours. I checked and my device is up to date and it’s the newest app update and I’m on a supported iPhone with a system higher than 12, I’ve done all the early troubleshooting steps of turning off and on Bluetooth , forcing the app to close logging out and in,  restarting the device, in every possible order! Please, what more do I need to do? I can no longer trouble shoot since those articles now come up in what looks like Dutch?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@JV2626 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped syncing with your iPhone. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you mentioned above but you can skip them and proceed with the rest. After this, monitor your watch and see if it syncs your data properly.

Keep me posted on the outcome! 

[JV2626]

Hi, thank you to all who offered help. I ended up calling customer service and a tech support man went through all the steps I’d done with me, and although I can force it to sync that way, it only works briefly, he said it’s taking too long to find the internet anyway and it needed to be replaced. Since my Versa was still under warranty they’re sending a new one out. I haven’t received it yet though. I’m still trying to use this one in the meantime, but it doesn’t even keep the correct time now, so it’s basically an expensive pedometer. I’m hoping the one they send works for at least a couple years rather than months!!!

[JuanJoFitbit]

@JV2626 I'm sorry for the late response. I'm also sorry about the difficulties you experienced with your Versa. However, I'm so glad to hear that our Support team took care of your case and sent a replacement unit. Thank you for posting the update here.

The order usually takes 5-7 business days to be delivered. If you have more questions about the status, please get in touch with our Customer Service department and the'll be happy to provide further details.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!