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Versa stopped syncing

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‎09-03-2019 18:33

‎09-03-2019 18:33

Hi,

Just bought the versa over the weekend and I am already having issues. Stopped syncing about an hour ago. Tried restarting, turning phone on and off, disconnecting to Bluetooth and nothing has worked. Says sync failed.

Please help, disappointed after just buying this.

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‎09-03-2019 22:23

‎09-03-2019 22:23

Hi @Mriley26  What phone are you using? Is it on the Supported Devices List?

Try the suggestions in THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-04-2019 07:56

In response to NellyG

‎09-04-2019 07:56

@Mriley26 welcome to our Fitbit Community! Regarding the syncing issues that your Fitbit Versa is experiencing, I'd like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @NellyG.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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