help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2019 09:04

‎05-20-2019 09:04

Versa stopped syncing and i get a message that bluetooth wont connect. I've tried everything.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-20-2019 09:39

‎05-20-2019 09:39

Go to settings and then shutdown wait like 20-30 seconds then turn on and sync 

Best Answer

‎05-21-2019 10:20

In response to denvparker

‎05-21-2019 10:20

@SunsetRunner Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting to your phone even though you've already tried the troubleshooting steps.

 

In addition to the information that shared @denvparker, please let me know what is the brand and model of your phone. You can check your phone is in the compatible devices list. Also, check out the troubleshooting steps that are listed in this help article. You can skip the tips that you already tried.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes