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Versa stopped syncing

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‎06-26-2019 22:28 - last edited on ‎06-27-2019 08:44 by Fitbit Moderator

‎06-26-2019 22:28 - last edited on ‎06-27-2019 08:44 by Fitbit Moderator

Had my versa since Jan, no problems, I have Samsung s7 edge. Followed all troubleshooting tips. Syncing is intermittent, clock shows incorrect time. Just stopped working, Seems to sync when I charge versa, but that not worked for the past 5 days......help!!!! Tried everything.?

 

 

Moderator edit: format

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‎06-27-2019 08:44

‎06-27-2019 08:44

@Hms812 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped syncing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried. In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain the steps that you already tried but you can skip them and proceed with the ones that haven't been performed.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-28-2019 00:35

In response to JuanJoFitbit

‎06-28-2019 00:35

Hi, this is what I have tried to do..... I over the last few weeks, i have checked all background info on my phone, battery, notifications etc. All set up correctly.
Updated firmware. Updated software on phone.
Forced app to stop, turned bluetooth off and on, restarted watch, restarted phone.
Uninstalled app, uninstalled watch. Reinstalled. Repaired, set back to factory settings. Started again.
Non of this worked.

I have tried all the information you sent.




Sent from my Samsung Galaxy smartphone.
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‎06-28-2019 03:19

In response to Hms812

‎06-28-2019 03:19

I'm having the exact same issues. It's annoying. I have a Samsung S7. I've done all of the same steps trying to fix it and I'm still having problems.

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‎07-02-2019 11:51

In response to ehg04

‎07-02-2019 11:51

Just called the fitbit support line, very helpful, went through all the troubleshooting info..
Unfortunately my versa did not sync, but as it's in warranty I can get a replacement. 😀💜


Sent from my Samsung Galaxy smartphone.
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‎07-02-2019 15:14

‎07-02-2019 15:14

I have an S7, also, that several of us have in common. 

 

Not sure this will help it but I had the same no-sync problem with my two month old Versa (after the recent software upgrade).  I uninstalled the Fitbit app and then removed it from my phone's pairings in Bluetooth.  Then reinstalled the app, paired it, and it was fixed.  Good luck.

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