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Versa stopped syncing

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Parker211

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My Versa stopped syncing and when I restarted it and tried turning my bluetooth on and off, my device cannot be found. Can someone please help.

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AlvaroFitbit

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@Parker211, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Versa not syncing. Which phone are you using? Is it compatible? You can try the following:

Go to your phone's bluetooth settings and remove all devices listed there.
Restart your phone and restart your device.
Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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