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Versa stopped syncing

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‎05-28-2020 19:15 - last edited on ‎06-25-2020 07:28 by Fitbit Moderator

‎05-28-2020 19:15 - last edited on ‎06-25-2020 07:28 by Fitbit Moderator

I have followed all of the steps....

ive turned my Bluetooth on and off

I've reset my Fitbit 

I’ve deleted the app

I’ve removed the device

I've turned my phone on and off

 

when I look in the forum this seems to be an old issue and resolved for most people but this didn’t happen to me until 2 days ago. 
Help!

 

 

Moderator edit: updated subject for clarity

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‎06-25-2020 07:27

‎06-25-2020 07:27

Hi @SooNelly, welcome to our Fitbit Community! Regarding the syncing issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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