07-11-2019
11:49
- last edited on
07-12-2019
18:18
by
SilviaFitbit
07-11-2019
11:49
- last edited on
07-12-2019
18:18
by
SilviaFitbit
#fitbit
My watch does not work it’s stopped tracking my heartbeat I bought it for two months only and the technical support does not respond to my messages I've turn off it turn on it did not work
Moderator edit: Updated subject for clarity
07-12-2019 18:21 - edited 07-12-2019 18:22
07-12-2019 18:21 - edited 07-12-2019 18:22
A warm welcome to the Community @Rawabi6768A_q. Thanks for turning it off and on.
I appreciate the details mentioned. I've shared your post with our Support team and they mentioned that this has been escalated to another department and this is why it's taking a bit longer but they are working to reply to you as soon as possible.
Since you already have a case with them, I won't provide you with troubleshooting, this to avoid any confusion.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
07-12-2019 23:55
07-12-2019 23:55
I am Also having this same issue with HR and my Fitbit versa. Have turned off and on and same issue can this be fixed?.
07-15-2019 09:21 - edited 07-15-2019 09:23
07-15-2019 09:21 - edited 07-15-2019 09:23
A warm welcome to the Community @Melaniehill. Thanks for the troubleshooting tried. Sorry for the delayed reply.
I would like you to confirm you've followed the tips mentioned in this article: Why don't I see my heart rate on my Fitbit device?
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.