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Versa stopped tracking HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2019 11:49 - last edited on ‎07-12-2019 18:18 by Fitbit Moderator

‎07-11-2019 11:49 - last edited on ‎07-12-2019 18:18 by Fitbit Moderator

#fitbit

My watch does not work it’s stopped tracking my heartbeat I bought it for two months only and the technical support does not respond to my messages I've turn off it turn on it did not work 

 

Moderator edit: Updated subject for clarity 

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‎07-12-2019 18:21 - edited ‎07-12-2019 18:22

‎07-12-2019 18:21 - edited ‎07-12-2019 18:22

A warm welcome to the Community @Rawabi6768A_q. Thanks for turning it off and on. 

 

I appreciate the details mentioned. I've shared your post with our Support team and they mentioned that this has been escalated to another department and this is why it's taking a bit longer but they are working to reply to you as soon as possible. 

 

Since you already have a case with them, I won't provide you with troubleshooting, this to avoid any confusion. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-12-2019 23:55

In response to SilviaFitbit

‎07-12-2019 23:55

I am Also having this same issue with HR and my Fitbit versa. Have turned off and on and same issue can this be fixed?. 

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‎07-15-2019 09:21 - edited ‎07-15-2019 09:23

In response to Melaniehill

‎07-15-2019 09:21 - edited ‎07-15-2019 09:23

A warm welcome to the Community @Melaniehill. Thanks for the troubleshooting tried. Sorry for the delayed reply. 

 

I would like you to confirm you've followed the tips mentioned in this article: Why don't I see my heart rate on my Fitbit device?

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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