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Versa stopped tracking exercise

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‎10-06-2019 07:24 - last edited on ‎10-07-2019 07:29 by Fitbit Moderator

‎10-06-2019 07:24 - last edited on ‎10-07-2019 07:29 by Fitbit Moderator

Worst company & product. I purchased a Versa and 7 months after it stopped working.

i received a new one from company in December 2019, this one won’t track exercise

customer service and the upper level of customer service, RICARDO answer is to give me 25% A new device how about attempting to fix or back the one I have

would not recommend going with fitbit.

 

 

Moderator edit: updated subject for clarity

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‎10-07-2019 07:27

‎10-07-2019 07:27

@Kimf1965 thank you for participating in our Fitbit forums. I'm sorry to hear that your Versa didn't track your exercise. I'm also sorry to hear that it's no longer under warranty.

 

I totally understand how frustrating this is for you and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any questions arise.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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