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Versa stopped tracking my heart rate

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‎07-08-2019 02:22 - last edited on ‎07-10-2019 05:55 by Fitbit Moderator

‎07-08-2019 02:22 - last edited on ‎07-10-2019 05:55 by Fitbit Moderator

Fitbit versa is no longer measuring my heart rate.

 

 

Moderator edit: updated subject for clarity

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‎07-10-2019 05:54

‎07-10-2019 05:54

@70079021 welcome to our Fitbit Community! I'm sorry for the late response. However, I'm happy to assist you with the heart rate tracking issues that your Versa is experiencing.

 

Please follow the troubleshooting steps that are listed in this help article. After trying these steps, monitor the heart rate feature and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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‎09-01-2020 23:55

In response to JuanJoFitbit

‎09-01-2020 23:55

Hello , Unfortunately nothing changed and now i am out of warranty 

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