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Versa stopped tracking my sleep data

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‎12-24-2020 00:12 - last edited on ‎12-24-2020 04:34 by Fitbit Moderator

‎12-24-2020 00:12 - last edited on ‎12-24-2020 04:34 by Fitbit Moderator

My versa has not tracked my sleep since Nov. I realize I sleep in bursts but it doesn't track it how do I get it to track sleep?

 

 

Moderator Edit: Clarified subject

 

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‎12-24-2020 04:37 - edited ‎10-13-2023 03:57

‎12-24-2020 04:37 - edited ‎10-13-2023 03:57

Hi there @-S-E-B, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa.

If you are not receiving sleep stages, I recommend considering the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see: What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-24-2020 04:37 - edited ‎10-13-2023 03:57

‎12-24-2020 04:37 - edited ‎10-13-2023 03:57

Hi there @-S-E-B, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa.

If you are not receiving sleep stages, I recommend considering the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see: What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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