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Versa stopped tracking steps

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‎03-03-2021 09:51

‎03-03-2021 09:51

My Versa stopped tracking my steps and heartbeat. Tried updating...tried letting it die completely and recharge.

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‎03-04-2021 17:13

‎03-04-2021 17:13

Welcome to the Fitbit Community, @Ybbed1957.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?

For complete steps to resolve the issue with heart rate, see What factors can affect my heart-rate reading on my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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