Versa stopped turning on

[Cambaker25]

I bought a versa in July 2018. In February 2019 it just stopped working. I called customer support but they couldn’t troubleshoot it so they sent a replacement. Today that replacement stopped working. Once again customer service couldn’t troubleshoot the problem but because the warranty apparently ran with the first Versa the only option I was given was to purchase a new one. I declined because 7-13 months of device life seems pretty terrible for a not cheap watch. Has anyone else had multiple Versas die with less than a year of use? I’m thinking it might be time for an Apple Watch.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Cambaker25, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit watch stopped working. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

I'll be around if any question arises.

[danesallaire]

So frustrating - I recently was given my daughter’s versa that was purchased in November of 2018. She hadn’t been using the FitBit for about 10 months as she purchased an Apple Watch last summer (2019) so the Versa has only been used for about 8 months.
I had started using the Versa for about a week or two (which was working great at tracking my steps). *Note - the watch had been kept in the original box and is in great physical condition and was in great working condition.
However, yesterday evening my daughter informed me that I could do a factory reset to get rid of her info and set it up under my own account and to use it for much more than just tracking steps. After following the instructions listed by Fitbit to do the factory reset on the watch the screen went blank and would not turn back on. I tried all of the trouble shooting advice to restart, etc. and let it charge overnight hoping that it would work after 10 hours of charging only to find out that it would still not turn on. I called Customer Support and spoke with a representative who walked me through the same few trouble shooting steps I had already tried (basically just pressing the ‘back’ and bottom right buttons at the same time and then pressing all 3 - neither of which worked) only to be told that there is nothing that could be done other than to offer a discount to purchase a new Fitbit.

 I am so disappointed that this would happen in the first place - and from what I can tell from the many other posts, this happens quite frequently. I am even more disappointed with the response provided by Fitbit. $200 for roughly 8 months of a working device. I have $20 watches that have lasted years. Not what I would expect from a company such as this - you can do better.