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Versa stopped working after It was splashed with water

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‎06-23-2019 04:25 - last edited on ‎06-24-2019 09:14 by Fitbit Moderator

‎06-23-2019 04:25 - last edited on ‎06-24-2019 09:14 by Fitbit Moderator

Can any one help me ? My versa went black after I got into the pool and water splashed on it, it never went under the water.... it started vibrating like crazy and then shut off... I can't get it to turn back on 😞  Has this happened to anyone ?

 

 

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‎06-24-2019 09:13

‎06-24-2019 09:13

@PinkDrinkMamma welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it went blank after being splashed with some water.

 

Please let it dry for 24 hours. After this, restart it as described in this help article. Once you've restarted your watch, charge it for 2-3 hours and see if the gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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