Versa stopped working after a Factory Reset

[Alfie7]

My watch was showing over 2hrs ahead of time.  I tried to sync it with my samsung a90 phone.  Wouldn't do anything so attempted a factory reset.  Now it just tells me on the watch screen it couldn't delete all data, with a large X and tells me to sync again. I cannot do this either as no way to sync.  

Any help would be appreciated because otherwise the watch is useless.  Purchased not even a year ago. Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Alfie7, welcome to the Community Forums. I'm sorry to hear about the recent issues you've been having with your Versa, I understand where your concern is coming from and how you must be feeling. Thanks for the details provided in your post and for your efforts in trying to fix the syncing difficulties prior to posting here. 

Please note that the error message you're now receiving on your watch's screen ("Data not cleared, Sync & Tried and again") usually appears when you've performed a factory reset without first unpairing the watch. Said so, please try the steps below: 

• Remove your Versa from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Give this a go and let me know if after linking your watch again it continues showing the wrong time. I'll be around, keep me in the loop.

[Alfie7]

Thank you for your reply.I have tried what you suggested, however I still cannot get rid of the large X on the screen saying data not cleared, sync again.  However it is impossible to sync.Any further suggestions please?Sent from my Samsung Galaxy smartphone.

[MarreFitbit]

Hi there @Alfie7, thanks for getting back and for the update. 

Since the steps above haven't worked, at this time I'd like to suggest doing another factory reset by following these steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Once you've done the factory reset, please try one more time the troubleshooting steps provided here.

I'll be keep an eye on your reply.

[Alfie7]

Again thanks for your reply.The red circle with the X remains all the time, very briefly the Fitbit logo appears.  No matter how long I hold and release the buttons there is no vibration.Sent from my Samsung Galaxy smartphone.