help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped working after the update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2023 05:50 - last edited on ‎07-17-2023 10:19 by Fitbit Moderator

‎07-17-2023 05:50 - last edited on ‎07-17-2023 10:19 by Fitbit Moderator

I'm very upset I have an original Versa. A few days ago I was prompted n my watch to do a update. I updated the watch after that the watch wont work. Spoke with customer service twice. They said they cant help me. Before the update my watch worked perfect. They offered a discount to buy another watch. I find that not acceptable. The watch worked fine until they wanted me to update. 

There is nothing they will due except give me discount. I asked to speak with a manager. They said they wont be able to help you either. 

Debi P 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎07-17-2023 10:21

‎07-17-2023 10:21

Hi there, @rocky63. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎07-17-2023 10:21

‎07-17-2023 10:21

Hi there, @rocky63. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-19-2023 15:59

In response to MarreFitbit

‎07-19-2023 15:59

Hello,

Regardless my watch was no longer in warranty. I had no issues with my watch until I received a notification to update. Obvious the update was not compatible. I now have no watch unless I purchase another watch from you or someone else.  I find this unsatisfactory to give me 35% ridiculous. NOT HAPPY AT ALL !!!

 

Debi Pisano 

Best Answer

‎07-19-2023 16:24

In response to rocky63

‎07-19-2023 16:24

I’ve only had mine for 2 years and was offered the same 35% off. Mine is on but I can’t swipe the screen to put my workouts in or anything. Who wants to have to buy a watch every 2 years? This is my first Fitbit so I’m wondering if this is normal.

Best Answer

‎07-19-2023 16:59

‎07-19-2023 16:59

Mine stoped the heart rate.  The green light is not on anymore,  I restarted, I full charged again. I did all kind of stuff and after the upgrade this is not working anymore 😤😡

Best Answer