Green screen on Versa 2

[evel-lin]

Over the past week I've had a few instances where my versa 2 has a green, slightly flickering screen. It has resolved itself within around 10-20 minutes. Today it has had a green screen for around 7 hours but was working fine earlier. If I hold down the button to restart it then it vibrates but nothing changes. I obviously can't do a factory reset on the device because I can't use the screen.

It's on firmware version 35.70.7.21 I've had no notification for updating the firmware. I am using the latest version of the app on my samsung s7 phone.

Any suggestions to fix would be appreciated. I bought it off amazon when it first came out and up to now I've been happy with it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @evel-lin, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 screen has turned green. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe! 😀

[evel-lin]

yes thank you, the person I spoke to on the support team was very helpful and I've now got a new versa on it's way to me

[JuanJoFitbit]

Hi @evel-lin, that's great news! I'm go glad to hear that our Support team took care of your case and you are back on track with a replacement unit. Thank you for posting the update here.

Don't hesitate to get back if more assistance is needed! 😀

[AEM1]

So, what did they tell you to check fix the green screen

[JoleenW]

Help... same problem... now its just flashing white at me... dont know how to turn it off and back on... the button doesn't seem to do anything...

[AEM1]

We couldn't resolve the problem. Since it was still under warranty, we
returned the watch and received a replacement.

Moderator edit: personal info removed

[Andrew_J]

So I my Versa 2 has been Green Screen of death on me for the last 3 weeks...I've rebooted it many times, let the power drain down completely several times... nothing fixes it...

[Clayzone]

Had the same problem when one of my clock faces have a error issue. After much tinkering around between the phone sync Wi-Fi inside the app I finally got it to work. Just a side bar, after putting a bad report into the Play Store they got busy and  fix the problem. Sorry Fitbit my wife already went over to Galaxy.Sent from my Galaxy Tab® E

[AEM1]

Had the same problem. Returned the watch and received a replacement.

[JuanJoFitbit]

@AEM1, that's great news! It's great to hear that our Support team provided a solution and you are back on track with a replacement unit.

@Clayzone, I'm so glad to hear that you managed to resolved the issue and your Versa 2 is working properly. Thank you for posting the update here.

@Andrew_J, thank you for joining us in this thread and our Fitbit Community. Since the issue persists, after trying the recommended troubleshooting steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys around.

[Ashley_W]

I am having the same issue with the green screen. I clicked the link and logged into my account, but when I get to the help page, I get a 404 error and it says, "Sorry, that page is following a different trail." and then sends me back to the home page.

[AEM1]

My wife has the same thing happen twice. There's nothing you can do about
it. One was out of warranty and the second one was still under warranty.
They replaced the watch.

[TravelColleen]

I had the green screen for 2-3 days too.  Now my Fitbit doesn’t work at all.  Really disappointed.  I’ve owned Fitbit’s since 2016, so I am a loyal customer.  Not sure how long the warranty is but I assume I’m outside the warranty period.  I hope they’ll replace it!  What a good phone number to reach Fitbit?

[AEM1]

I had two watches do the same thing. One was out of warranty and the second
one was still on warranty and was replaced. Now the second one is having
display problems. I won't be replacing it with another fitbit.

Moderator edit: personal info removed

[ttomasik]

Same here.  This is the second fitbit this has happened to on me.  The first one was right after warranty ended.  second one slightly longer but still they should have a solution because this is a known problem  I think it is just a way of getting you to buy a new device.  I think I will be going to another manufacturer for my fitness tracker next!!!!!!!  

[AEM1]

Unfortunately, there's no reset button. It's a rip-off.


Anthony Micu, AIA, Emeritus
5 Laurel Square
Manhattan Beach, Ca 90266
310-594-2107

[ttomasik]

I know. That’s why I won’t be wasting my money for a third time buying a Fitbit. 

[SJ76]

Hi there did you get a resolution to this problem, as I am having the same issue and Fitbit online chat have been unhelpful and have escalated the query and I am still waiting to hear anything back . I have tried all the reset advice and yet still the problem continues, it seems there is a fault with the Versa 2 watch .Just wondering if you had any luck with Fitbit.

[AEM1]

I had two watches with the green screen. There is no way to fix the
problem. Since they were both under warranty, Fitbit replaced each watch.
I will not buy another Fitbit.