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Versa stopped working and has moisture inside

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‎11-07-2020 07:27 - last edited on ‎11-08-2020 13:34 by

‎11-07-2020 07:27 - last edited on ‎11-08-2020 13:34 by

I bought my Versa to replace my Blaze and was excited that it would be waterproof. I never took it in the water but after playing tennis in the beginning of sumner, my Versa stopped working. I noticed that moisture was trapped in the unit. I could never get it to work since. I have tried to contact support but the phone app keeps kicking me off. Anyone else have this problem?

 

 

Moderator edit: subject for clarity 

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‎11-08-2020 13:33 - edited ‎11-08-2020 13:36

‎11-08-2020 13:33 - edited ‎11-08-2020 13:36

Welcome to the Fitbit Community, @giiggles71.

 

I am sorry to hear your Fitbit Versa stopped working and has moisture inside. Thank you for providing the additional details. I totally understand how you are feeling and I am here to help. I am sorry to hear about the difficulty you experienced trying to contact our Support team. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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