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Versa stopped working during workout

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‎07-12-2019 09:43 - last edited on ‎07-17-2019 13:50 by

‎07-12-2019 09:43 - last edited on ‎07-17-2019 13:50 by

Has anyone ever had their device literally just shut off and die mid-workout? That’s what happened to me today! I tried the hard reset and that didn’t work. It didn’t need a charge because it was at 79% when this happened. I even put it in the charger for awhile when i got home just in case and that didn’t work. I emailed support and got a message that they wouldn’t even respond for like 2 days! I’ve had all kinds of issues with this device and I just got it for Father’s Day. The support is not helpful at all. When they DO respond, they always just tell you to restart the device or restart the app. Then they end by saying they are “monitoring” the situation. What the hell does that even mean? I just want a device that works! Don’t think I’m asking for much. I think I’m gonna be done with Fitbit and just bite the bullet and buy an Apple Watch. Sad cause I was REALLY excited about this Versa! 

 

 

Moderator edit: subject for clarity

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‎07-17-2019 13:49

‎07-17-2019 13:49

Welcome to the Fitbit Community @bpendleton2. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa which died during your workout. Thank you for your troubleshooting efforts and for taking the time to get in touch with our Support Team. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. Thank you for sharing your thoughts and feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome.

 

I could see that our Support team got in touch with you and helped you resolve the issue. Thank you for your time and efforts.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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