Versa syncing problems

[maryhorak]

Is anyone else experiencing synching problems on their versa?  It's been an intermittent problem for me for the last few weeks and I put it down to having got a new ipad, loading it on there and it not synching properly with my phone and dashboard.  Consequently I wasn't getting notifications through etc and when I tried synching my phone it just kept "Searching".  I found the only way round it was to turn my versa off and start it up again.  Synching would take place and all good but then it would go off again so back to the same issues.  Still thinking it was something to do with my ipad I removed it from there but guess what the problems are still there and it's happening 3/4 times a day now.  In fact I've just gone through the procedure of turning my versa off/on and even that's not working now. At the same time as this all started happening I also lost my "friends" list on my dashboard and don't seem able to retrieve/reinstall it.   Has anyone any suggestions or do you know of any current "bugs" that might me causing this.  Many thanks.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@maryhorak it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing with your phone or iPad and your friends list has disappeared.

I'd like to know what is the brand and model of your phone.

In the meantime, please try the troubleshooting steps that are listed in this help article. These steps are helpful for syncing issues.

In regards your friends list, please make sure that your phone has the most recent Fitbit app version installed. Also, check out if the "Friends" list also disappeared from your online Dashboard and let me know this. If possible, provide some screenshots of the page that is now missing your friends list.

Check out this thread which explains how to add images to your posts.

Looking forward to your response! 

[maryhorak]

Hi JuanJo  Many thanks for your detailed reply.  I have gone through all the troubleshooting actions without any success.  Usually i find if I shut down my Versa  and then restart it, I seems to sort out the problem.  However, I have gone through everything suggested in your article i.e checking software updated, turning bluetooth off/on etc etc and this time my phone is just constantly "looking".  It shows on updates that the last one was 13th June and interestingly that's around the time I started having these problems more frequently.  It's so strange because I got it synched this morning and it has been working fine during the day and then suddenly a couple of hours ago it stopped synching again and it's not doing anything now.  My phone is an iphone SE.  I've taken the app off my ipad so that's not an issue any more. I'm just not sure what else to do now. Any further help or advice would be appreciated.  Many thanks

[Caddow]

Same issue; how do you turn the Versa off?

[maryhorak]

Hi Caddow.  To turn it off : you go into "settings" on your Versa, scroll down to "About" (it's the very last item on my versa); open that then scroll down to the very bottom where it says "Shutdown". Press that answer "Yes" and it's done.  Wait a couple of seconds for it to close everything down and then just press any button and it will fire up again, you will see the FitBit logo appear and after  a few seconds your screen should come back on.  Hope this helps.  Good luck

[Timewarper]

YES! I've been having almost identical issues since yesterday.

I noticed on my way to work that the watch was slow (good job I had my phone with me!) so I tried just about every workaround I could think of - restarting my phone, changing the watch face in an attempt to just jolt it back to normalcy - this resulted in it "searching" and doing nothing else. I called Littlewoods mail order today as this was where I got it from as a replacement for a Blaze I bought last year that malfunctiones in April/May this year. They put me through to FitBit and none of the work arounds they suggested worked either. So far I've done about half a dozen factory resets, restarted my phone several times, tried changing the time zone (as suggested by the phone operative) from Dublin (I've no idea why it was on Dublin...) to London GMT, attempted more times than I can think to get it to synch with my phone. Before I attached it to the charger this evening it was nearly an hour slow and I'd been watching through the day the time lagging. It will only synch with the charger that's plugged into my PC and this is the only time now that the time will update to be correct. Littlewoods won't do anything now because when they sent me this replacement it made the existing extended guarantee null and void (that really was the best money spent. I can't recommend extended guarantees enough) and they have said that it should be covered by the manufacturer's warrenty. It's so frustrating because I'm lost without a correctly functioning wrist-watch. 

If someone could help me and the OP it would be massively appreciated.

[Timewarper]

Caddow, if you swipe from right to left on your FitBit screen until the "settings" icon comes up in the top left hand corner (it's on the third screen on mine when i'm swiping). Tap on Settings and scroll down the screen until you find "About". Tap on this and scroll down to "Shutdown". Tap on that and tap on "Yes" to the question "Do you want to shutdown?". This will shut down your Versa. 

To switch it back on press the left-hand side button and the FitBit logo should appear. I can't guarantee it'll sort out any problems you have, but it might do. It didn't sort anything on mine, unfortunately but that won't be the same for everyone using this solution.