Versa stopped working while swimming

[Jill955]

Got my Fitbit versa In September last year as birthday present. Used it to go swimming for first time a week ago. checked screen after two lengths And was blank. Have tried putting in rice drying out on  towel on radiator, factory re set and still nothing. Had been fine up to going for a swim. Hadn’t been swimming previously as pool only just opened. Think it was bought from amazon . Is it best to go back to them? Sounds a nightmare to get anywhere with Fitbit! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jill955. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where you're coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Jill955]

Hi there not sure how to contact you. The link doesn’t take to a way to make contact. Feel I’m going round in circles!


Moderator Edit: Personal info removed

[MarreFitbit]

@Jill955 You can try clicking here.

Let me know if it works this time. 

[elvalicia]

That happened to me too, I've had mine for 2 years and I had foot surgery so I went to water Zumba class just 3" times my screen went dark won't turn on

[MarreFitbit]

Hi there, @elvalicia. Welcome on board. I'm sorry to hear that happened to you as well. Hope your foot is better now. 

I've seen that you reached out to our Support Team before posting here and they've already helped you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

[Phanoush]

Hi! I'm having a similar issue. I wore my Versa in the pool to do laps and after a few minutes the screen went blank. After that, my watch would lose its charge within a few hours or turn off sporadically. This morning the touch screen function was no longer working, even after restarting it. I tried to do a hard reset but it turned completely off and I haven't been able to turn it back on. I've charged it all day and still no luck. 

[elvalicia]

I sent my fitbit watch in on 7/23/21 and I've yet to see that they've received it? I have been tracking it and its crazy it goes to Arizona, back to California and back to towns in California just back and forth to cities.  It doesn't make any sense, they should have received it by now it;s 8/15/21! 

[AveryW.]

Good Morning

    My Versa was working very well until I went swimming with it on.  Next thing I know, the watch would not swipe.  Was unable to adjust the brightness.  And the battery on that watch could not hold a charge.  I ended up getting a new Fitbit Sense.  I wish I knew what I know now, I would not have gone swimming with that watch.  You guys should do a recall on that watch and tell the consumer not to swim with that watch!