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Versa stopped working

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‎07-04-2019 17:26 - last edited on ‎07-05-2019 06:40 by Fitbit Moderator

‎07-04-2019 17:26 - last edited on ‎07-05-2019 06:40 by Fitbit Moderator

My husband bought me the versa for our anniversary. I've had it less than 24 hours and it quit working all together. I'm at a loss as to what to do.

 

I've read where people to say to do a reset on it by placing on charger and holding the buttons down. Cant even reach buttons while it's on the charger. 

 

Suggestions? I"m very disappointed in my new toy so far. I had a charge that while basic was reliable.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎07-04-2019 18:03

‎07-04-2019 18:03

Hi @kherwick  To restart a Versa you do not need to be in the charger. Hold the left and bottom right buttons in untill the logo aggears (15 seconds or so) and repeat it several times. If that doesnt fix it please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-04-2019 18:42

In response to NellyG

‎07-04-2019 18:42

Roughly how many times is "several"? That did nothing after probably 10-15 attempts.

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‎07-04-2019 22:52

In response to kherwick

‎07-04-2019 22:52

Oh dear! I think you did several, several times over! It is sounding like it is defective. I will flag a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-05-2019 07:12 - edited ‎07-05-2019 07:15

In response to NellyG

‎07-05-2019 07:12 - edited ‎07-05-2019 07:15

Welcome on board @kherwick! Thanks so much for already troubleshooting your Versa prior to contacting us and here with @NellyG.

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. I'm sure that from now on, everything should be working correctly.

 

Let me know if there's anything else I may do to assist you with.

Maria | Community Moderator, Fitbit


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