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Versa stopped working

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‎08-03-2019 17:03

‎08-03-2019 17:03

Woke up this morning and attempted to wear my charged watch but it was acting funny and wouldnt display anything on screen or sync etc... i tried restarting and following update directions but nothing has helped!!! Ugh!!!! I rely on my watch for work and personal life. Please help!

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‎08-03-2019 18:49

‎08-03-2019 18:49

Hi @Poolmanmike I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-04-2019 07:23

In response to NellyG

‎08-04-2019 07:23

Hey there, @Poolmanmike! Welcome to the Family! Great to see you again @NellyG.

 

Thanks for restarting your Versa and for following update directions. You did a great job troubleshooting your Fitbit, so let's try a couple of steps that might help to bring it back to life. 

 

How old is your Fitbit? I'd suggest to clean the contacts of your Versa. These contacts can become obstructed with the time by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

Please try to restart your it again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

 

Please take a look of these recommendations to charge your Fitbit too.

 

Let's give it a try and please keep me posted. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎08-04-2019 11:28

‎08-04-2019 11:28

@Poolmanmike

 

By any chance did you take it swimming? 

 

We took 2 swimming and both died on the same night. 

 

'Swimproof...' 

 

🤣

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‎08-04-2019 13:01

In response to YojanaFitbit

‎08-04-2019 13:01

I am struggling too with my Versa.  I changed the watch band on Thursday.  Wore it to the gym Friday with no issues.  Saturday I tried to do an update and had to stop the update before finished.  Went to the gym and the screen stopped working.  I reset it once and the screen worked for a minute or two.  Since then the edges have a lightness around them but nothing on the screen.  I have attempted the factory reset twice with nothing fixed.  I have owned my Versa for @1.5 years.   Thanks for your guidance.   

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