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Versa stopped working

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‎01-18-2020 10:12

‎01-18-2020 10:12

Help please! I have a Versa, bought in October 2018, that was about 80% charge when I went to bed last night, and woke up this morning to a black screen and 0%. I tried to put it on the charger, but it does not vibrate and will not hold a charge at all. It did pop back for a brief second but once I took it off the charger, it went black and now nothing 😞 Not sure if I am past warranty since my Versa is about 15 month old. Any one else having this issue and any suggestions aside from going to buy a new one? Thanks

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‎01-20-2020 10:48

‎01-20-2020 10:48

Welcome to the Fitbit Community, @Ravenstar. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. Thank you for your troubleshooting efforts. I understand your concern regarding the warranty. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.


I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-20-2020 11:00

‎01-20-2020 11:00

Don't even hold your breath on any help from FitBit.  I've had about 3-4 versa's  sent to me because they stopped working after I swam.  They won't honor the warranty on the replacements, said the 365 warranty begins with my initial purchase, not with any of the replacements they sent me!  I was holding out, but Apple watch here I come. 

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