Versa stopped working

[JDA69]

Fully charged, dead versa, it has been losing time for a week, then wouldn't sync, now I have nothing but a black screen. Tried every suggestion, this is my second fitbit, that I love when it's working,  but if this can't be fixed I will not be purchasing another one.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @JDA69. 

I appreciate your participation in the Forums and sharing the issues you've experienced with your Fitbit Versa. Thank you for your efforts to resolve it, I totally understand how you are feeling and I am here to help you. Since your watch has a black screen now, I recommend confirming the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

You may also try switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Keep me posted on the outcome. 

[JDA69]

It will not even connect. Just black. 

[LiliyaFitbit]

Hi @JDA69, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.