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Versa stopped working

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‎07-03-2020 03:01 - last edited on ‎07-04-2020 06:46 by Fitbit Moderator

‎07-03-2020 03:01 - last edited on ‎07-04-2020 06:46 by Fitbit Moderator

My Versa Special Edition died on the 1st July 2020. I have been given a reference number and I think they are going to respond by email, although I have not heard from them yet. 

My Versa is under a year old (and I have sent them a copy of my order from Amazon to prove it). So I assume they will send me a replacement as the unit is completely dead. 

What I would like to know is how long Fitbit are likely to take to resolve the problem / send a replacement. The last problem I had took 7 months before it was resolved, so I am worried that I may have to do without my Fitbit for weeks, or months 🙁. Does anyone know what the response time is likely to be??

 

Moderator Edit: Clarified subject & personal information 

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‎07-04-2020 06:51 - edited ‎10-12-2023 02:53

‎07-04-2020 06:51 - edited ‎10-12-2023 02:53

Hi there @NickyN, thanks for stopping by. I am sorry to hear your Versa stopped working. I understand your worry about this process as you have been a Fitbit customer for a long time and would like to continue enjoying the Fitbit experience. 

About our Customer Service, we're sorry for if they took long to get back to you, due to recent events affecting our operations, support options are limited and wait times are longer than usual. However, I've seen that they replied to your email just right after you posted here and they already informed you about your replacement. 

Maria | Community Moderator, Fitbit


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