Versa touch screen won't respond

[SMYoung]

I’ve read several posts on others having a similar issue with their Versa. I noticed today that my touch screen is unresponsive. I can’t swipe or do anything through the screen. I’ve tried restarting it and doing the factory reset multiple times and no luck. I have uninstalled and re-installed the app as well. My husband was able to figure out how to get at least the watch function back on the screen but right now that’s about all it’s good for.  It almost seems like the touch screen has failed. What else can I try or is there someplace that I can take it or send it to be fixed at a reasonable price. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @SMYoung, welcome to the Community Forums. Thanks for the detailed information you provided in your post and for taking the time to troubleshoot your Versa to fix the touch screen. I totally understand how you feel about this situation, I'll be glad to help you.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

[Eac10]

I am having the same issue after restarting it and syncing it

[MarreFitbit]

Hi there @Eac10, welcome to the Community Forums. Thanks for troubleshooting your Versa 2 prior to posting here.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

[Eac10]

Yes, I have followed all of those steps and it still doesn’t respond to touch. 

Sent from Yahoo Mail for iPhone

[MarreFitbit]

Hi there @Eac10, thanks for getting back and confirming that you've tried the steps suggested. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you just note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.