help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2020 12:59 - last edited on ‎07-14-2020 09:25 by Fitbit Moderator

‎07-13-2020 12:59 - last edited on ‎07-14-2020 09:25 by Fitbit Moderator

Hi all, so my Versa HR monitor stopped working properly in June, I've done all the tricks given and finally today I contacted the help team. I was told to do a factory reset but it will not reboot, i just keep getting the clock screen and the help support was like oh you exhausted all resources, and buy a new product. That really doesn't sit well with me. Has anyone successfully resolved this?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-14-2020 09:29 - edited ‎09-30-2023 07:57

‎07-14-2020 09:29 - edited ‎09-30-2023 07:57

Hi there @AimeeNash, welcome to the Community Forums. I'm sorry to hear that your Versa's heart rate monitor had stopped working. 

We understand and respect your decision regarding the 25% our Support Team previously offered.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

If you have any questions about the resolution of your case, feel free to contacted them back for further explanation or you can check our warranty policies (as suggested above) for a better understanding of the information that they provided to you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-14-2020 09:29 - edited ‎09-30-2023 07:57

‎07-14-2020 09:29 - edited ‎09-30-2023 07:57

Hi there @AimeeNash, welcome to the Community Forums. I'm sorry to hear that your Versa's heart rate monitor had stopped working. 

We understand and respect your decision regarding the 25% our Support Team previously offered.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

If you have any questions about the resolution of your case, feel free to contacted them back for further explanation or you can check our warranty policies (as suggested above) for a better understanding of the information that they provided to you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes