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Versa stuck on Fitbit Logo

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‎11-17-2021 02:03 - last edited on ‎11-17-2021 06:14 by Fitbit Moderator

‎11-17-2021 02:03 - last edited on ‎11-17-2021 06:14 by Fitbit Moderator

hi so i have recently setup my Fitbit versa and it won't go off the white log after the setup

 

Moderator Edit: Clarified subject

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‎11-17-2021 06:15 - edited ‎11-01-2023 18:14

‎11-17-2021 06:15 - edited ‎11-01-2023 18:14

Hi there, @timmy88549. Welcome to the Community Forums. 

To better assist you, would you mind confirming if your Versa is stuck on the Fitbit logo? If so, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-17-2021 06:15 - edited ‎11-01-2023 18:14

‎11-17-2021 06:15 - edited ‎11-01-2023 18:14

Hi there, @timmy88549. Welcome to the Community Forums. 

To better assist you, would you mind confirming if your Versa is stuck on the Fitbit logo? If so, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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